October
3, 2015
For
Mrs.
Shakira
7
Sunflower Road
Losari
, Brebes 72899
Dear
Mrs.,
We
would like to thank you for telling us that the goods which we sent to you have
a problem . While we can not give an explanation now , we can promise you that
we look into this matter and will write to you again soon .
It is
not uncommon , we will immediately send its short comings, namely a pack
Krisyana Batik . The reason you complain about lack of a pack of the fault of
our team packing process . We 'll evaluate this incident and it is certain it
will not happen again .
We
really apologize for this unfortunate situation . Thank you very much.
Best
wishes.
Isabela
Swan
Manager
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